Last updated: September 2026
At Romantica, we value your privacy and handle personal information with care. This Privacy Policy explains what information we collect when you visit romanticaretreat.com, contact us, make a booking or complete an online check-in, and how that information is used.
1. Who is responsible for your data?
The person responsible for data processing in connection with this website and direct bookings is:
Romantica – Swiss Mountain Retreat
Jay Humphries
Oberterzen
Switzerland
hello@romanticaretreat.com
If you have questions about this Privacy Policy or your personal data, please contact us at the email address above.
2. What information do we collect?
Depending on how you interact with Romantica, we may collect:
- your name and contact details
- postal address and country of residence
- booking dates and number of guests
- names and dates of birth of accompanying guests
- arrival information and accommodation preferences
- information required for guest registration or tourist-tax purposes
- messages, enquiries and other information you voluntarily provide
- payment and transaction information
- technical information such as IP address, browser, device and access information
Where required for official guest registration, additional identification information may be requested through our online check-in system. We only collect information that is reasonably necessary to operate the website, manage your booking, provide your stay or meet applicable legal requirements.
3. How we use your information
We may use personal information to:
- answer enquiries
- process and manage bookings
- prepare your stay and preferred sleeping arrangements
- communicate with you before, during and after your stay
- process payments and refunds
- complete required guest-registration and tourist-tax formalities
- send booking confirmations, check-in information and other service-related messages
- meet accounting, tax and other legal obligations
- maintain the security and functionality of our website
We do not sell personal information.
4. Bookings and online check-in – Smoobu
Our booking system, property-management system and online check-in are provided by Smoobu GmbH.
When you search availability, make a direct booking or complete online check-in, information required to manage your reservation is processed through Smoobu. This may include your contact details, address, booking information, guest details, arrival information, messages and, where enabled, information required for official guest registration.
Smoobu also enables us to send automated booking and guest communications. Smoobu states that guest data is stored in its customer database for booking, communication and payment processes and may be passed to relevant subprocessors where required to provide these services.
Smoobu Privacy Policy
5. Payments – Stripe
Direct-booking payments are processed through Stripe.
When you make a payment, the information required to complete the transaction is transmitted to Stripe. Stripe may process information such as your name, contact details, payment method, transaction details and technical information in accordance with its own privacy policy.
Romantica does not generally receive or store your complete credit- or debit-card details. We receive the information necessary to identify and administer your payment, such as payment status and transaction details.
Stripe Privacy Policy
6. Google Maps
We use Google Maps to help visitors understand Romantica's location.
The map is only loaded once you choose to activate or consent to it. When activated, technical information such as your IP address, browser or device information may be transmitted to Google, and Google may use cookies or similar technologies.
Google processes this information according to its own privacy terms.
If you do not activate Google Maps, no map content needs to be loaded for you to use the rest of our website.
8. Contact forms and email
If you contact us through the website or by email, we process the information you provide in order to respond to your request. This may include your name, email address, preferred dates, number of guests, details about your stay and the content of your message. Relevant correspondence may be retained where necessary to manage a booking, provide guest support or document arrangements agreed with you.
9. Cookies and third-party services
Our website may use cookies and similar technologies required for essential website functionality.
Optional third-party services that may transmit information to external providers should only be activated according to the consent options available on the website.
You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
10. Who receives your information?
We only disclose personal information where reasonably necessary to operate Romantica, complete your booking or comply with legal requirements.
Recipients may include:
- Smoobu for bookings, guest management and online check-in
- Stripe for payment processing
- Google when you activate Google Maps
- Trustindex when the review widget is displayed
- website, hosting and technical service providers
- public authorities where required by law
- professional advisers where necessary
Each independent third-party provider is responsible for processing information in accordance with its own privacy terms.
11. Processing outside Switzerland
Some of the service providers we use operate internationally. Personal information may therefore be processed in countries outside Switzerland.
Where information is transferred abroad, we take account of the requirements of Swiss data-protection law and, where required, rely on recognised safeguards or an adequate level of data protection.
The Swiss FDPIC specifically requires website operators to inform users when personal information may be disclosed or processed abroad.
12. How long do we keep your information?
We retain personal information only for as long as necessary for the purpose for which it was collected or for as long as required by law.
Booking and guest information may be retained for the period required to administer your reservation and meet legal, accounting, tax or guest-registration obligations.
Messages and enquiries that do not result in a booking may be deleted once they are no longer required.
Where third-party providers process information on our behalf, their own retention periods may also apply.
13. Data security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage method can guarantee absolute security.
14. Your rights
Under applicable data-protection law, you may have the right to:
- request information about personal data we hold about you
- request correction of inaccurate information
- request deletion where legally permitted
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request the release or transfer of certain personal data where applicable
To exercise your rights, contact: hello@romanticaretreat.com
We may need to verify your identity before responding.
15. Applicable law
Our processing of personal data is primarily governed by the Swiss Federal Act on Data Protection (FADP).
Where other data-protection legislation, including the EU General Data Protection Regulation (GDPR), applies to a particular processing activity or visitor, we will also comply with the applicable requirements.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services or service providers change.
The version published on romanticaretreat.com is the current version.